Terms & conditions

In order to get a better service at Elobina you should create an account. Here you can find and track your orders. Personal details provided to Elobina are handled with great confidentiality. Your personal details are protected and will not without your approval be disclosed to other companies.
As a user, you must state your true identity and you are not entitled to use the Web service anonymously or under false identity. Each user is also entitled to register as a user only once.
On “My Account” you can always see your personal information. There you can also change the personal details and choose whether you want to receive offers or not.
Temporary or permanent change of address must be changed immediately to “My Account” to ensure delivery without delay. Change of address should always be done before the new order to ensure delivery to the correct address.

All our fabrics and products are made on demand. We always start with a white unprinted fabric.
Production begins when we receive your order. You can track your shipment on “My Account”

Delivery time stated on the product or fabric description.  Pigment printed fabrics are normally delivered within two weeks.  Reactive printed fabrics can take up to six weeks.  Events outside Elobina’s control such as; strikes, lack of raw material supply, transport delays within shipping companies or other external interference is not included in the normal production time.

Unclaimed deliveries are the customer’s responsibility.

We use PayPal and BrainTree.
First confirm purchase – then choose payment method.

Shipping within UK is £5.00

International shipping fee is £12 within EU and £25 outside EU.

We always do our best to send out all the goods in perfect condition. However, if you have received faulty or damaged goods, please as soon as possible contact customer service by phone or e-mail to elobinauk@elobina.com

The complaint should be submitted as soon as you discover the error, but at the latest within 15 days after delivery from Elobina. Please note! In order for a complaint to be valid, you must not have treated the product carelessly and the error should not have occurred as a result of your behavior.

As soon as you have confirmed your order, the production of your order is started. Since all the products in our range are produced as unique, personalised products, you have no right to return or right to cancel your order. Without your order there is no product, but only white unprinted fabric. Once you have made your order, we will start to print the fabric and then sew it according to your choice.

Images are stored without separate charge for 60 days after which the images are deleted.
Photos uploaded to elobinas website can not be charged back to the user’s computer. You have to save backup copies of your digital image files.

You are as a user are responsible for ensuring the uploaded picture does not violate the law, morals or ethics. When you upload an image to Elobina’s site you confirm that you either hold the copyright to that image or have permission from the copyright holder.
Elobina accepts no responsibility for images that are stored on the website. You are not entitled to compensation if stored materials on the website are lost or damaged.

 

On Elobina we always make sure that we have the correct information in our online shop. However, there may be errors and missinformation in the text, images, graphics and other materials. In such cases and to the extent permitted by law, we can not be held liable for damages resulting therefore, so far as such damage is not the result of negligence or willful misconduct on our part.

It is Elobinas intention to reproduce the patterns and products available for sale as accurate as possible. However, there is no guarantee that the colours in this webshop exactly reproduce the patterns and the products true colors. These abnormalities may be due to your computer’s colour and image settings, and therefore we can not guarantee that the colours are exactly the same as on your computer screen.

Privacy Policy

Handling customer information

You can visit our website without providing any personal information. We only record data that is not personally related, such as IP address, reference page, etc. for statistical purposes. This information is only used to improve our range and we can not directly link this information to you. Personal data is stored only after you voluntarily submit your information on customer registration or subscribe to newsletters. Through your registration and / or order you agree that Elobina Concept AB stores and uses information about your purchases as well as the contact details you provide. The data is stored and used to enable us to fulfill our commitments towards you and better satisfy your needs as a customer and provide you with better service. The data is stored and used for information and marketing purposes. You may of course, at any time, inform us that you oppose the processing of your personal data for marketing purposes. The information is only stored for as long as it must be in accordance with applicable laws unless you have approved the continued use of the information. In case you subscribe to our newsletter, your email address will be used for this purpose until you decide to unsubscribe.

Forwarding of Personal Information

Relevant personal information may be provided to transport companies or the like if this is necessary to deliver your goods. For handling of payments, relevant personal information is provided to our partners who handle payment solutions. All transfers of personal information are made through very secure data connections. Your personal information is not disclosed to anyone other than those mentioned above. Information is never disclosed to third parties for marketing purposes.

Data Security

We protect our web site and other systems by means of technical and organizational arrangements against loss, damage, access, modification or dissemination of your data by unauthorized persons. Access to your account is only possible through the use of your personal password. We ask you to handle your login information with great caution and to always close the webpage when you are ready to communicate with us – especially if you share or use your computer with others.

Cookies

We use our own as well as third-party cookies for statistical purposes and to facilitate the management of the actual purchase process on the website. The use of “cookies” is a generally established way of improving user-friendliness on the Internet. This web site uses Google Analytics, a web service provided by Google, Inc. (“Google”). Google may also transfer this information to third parties if required by law, or in cases where a third party processes the information on behalf of Google. Google will not link your IP address with other data held by Google. You can deny the use of cookies by selecting certain settings on your browser, but please note that if you do this you may not be able to fully use the site’s functionality. By using this web site, you consent to Google processing your personal information in the manner and for the purposes described above.

This site also uses Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. This may mean that we announce previous visitors who have not completed a task on our site, for example, using the contact form to make a request. It may be in the form of an ad on the Google search results page, or a Google Display Network site.

You are fully entitled to, at no cost, obtain all information about the personal data we store that concern you. You also have the right to request changes, block or delete this data.

 

Leave a Reply

Your email address will not be published. Required fields are marked *